frequently asked questions

Product Troubleshooting

Select Your Model

Choose your NUCOUN model to find product-specific troubleshooting videos and support notes.

Multi-Currency Mixed Denomination Money Counter NUCOUN VC-1 | Commercial Grade Bill Value Counter with CIS UV MG IR Counterfeit Detection, Compact Heavy Duty Design for Small Business, Retail, Office VC-1 Open troubleshooting page
Mixed Denomination bill counter VC-3 for Business VC-3 Coming soon
Bank-grade Mixed Value Counter bill counter VC-7 VC-7 Coming soon
Two Pockets Banknote Sorter VS-75 VS-75 Coming soon
NUCOUN VS-35 Mixed Denomination Money Counter with Reject Pocket and CIS Technology VS-35 Coming soon
High Speed Bill Counter Machine NC-5 with Preset Value, UV/MG/IR/ADD/BATCH NC-5 Coming soon

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@nucoun.com.

Filter by Topic
All
  • All
  • Pre Sale Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Yes, it is possible to connect VC-7 money counter with PC to output counting information and serial numbers, and we can provide the PC software, please check attached video for better understanding.

Our standard warranty time is 24 months, if you register according to the instruction of warranty card, you will get extra 12 months warranty, total 36 months warranty

We have not yet developed software for counting Egyptian currency for this machine. If you can help us collect currency data, our company can develop software.

Sorry we have not developed software for this currency yet. But if you have FJD banknotes in hand, you can buy machine first, we can guide you to collect data image for us to develop software, the we can send software to you to upgrade.

Yes, we have service team in USA, if you have any question, please feel free to contact them, they will provide a quick solution. The contact information is on our warranty card and product label, please kindly check when you receive the machine. Thanks!

We did not develop this feature on this machine. If the one-slot machine is to be sorted according to the orientation of the banknotes, there will be more pauses (the machine will stop when it finds that the orientation of the banknotes is different), which will affect the efficiency of counting

yes, we have a PC software to upload counting details, we can not send a link here, please contact our after sale service team, service@nucoun.com or call (206)406-7653, thanks ！

Unable to find satisfactory answers ? Contact Support